Six steps, from your quote to your invoice. Each one shows what you do and what we do.
Step 1 of 6
You tell us what you sell, how much moves, what the products need and where stock and orders go. We reply with rates and written terms.
Step 2 of 6
Your cartons travel from your supplier, or from wherever your stock is now, to our warehouse.
Step 3 of 6
We match the delivery to your account, count it against your list and shelve it.
Step 4 of 6
A buyer orders. We pick and pack the item, hand the parcel to the carrier and record the tracking number.
Step 5 of 6
A buyer returns an item to the same U.S. address. We inspect it and follow your instructions.
Step 6 of 6
Each charge is listed on its own line, so you can check the invoice against what happened in the period it covers.
From abroad
Our steps are the same. What differs is everything before our door: export paperwork, U.S. customs, duties and the transport itself, which are handled by you, your freight forwarder and your customs broker.
eBay
If your eBay account is registered outside the U.S., eBay’s rules for overseas warehouses and for returns may apply to you.
Other channels
Amazon and Walmart orders ship from the same stock as your eBay orders. Stock that goes on from our warehouse is verified, prepared to the requirements you send us and forwarded to the destination you name.
Updates
You hear from us at each step: when a shipment is checked in, when stock moves, when an order ships with its tracking number, and when something needs your decision.
Products
Some goods cannot be stored or shipped, and some need our confirmation first. Check the list before you book transport.
A few questions about your orders and your stock. No account and no commitment. We reply within 1 business day.