Returns & U.S. Return Address
Buyers send returns to the same U.S. address your stock ships from. We open each one, record its condition and follow your instructions.
What happens
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The buyer sends it back
The return comes to our address, the return address on your eBay account.
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We match the parcel
We identify the order from the return label or the paperwork inside.
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We inspect the item
We open the parcel and record what came back and in what condition.
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We follow your instructions
We restock the item, hold it for your decision, forward it to another address or dispose of it.
What we need from you
The details and instructions we work from.
- Set our address as the return address in your eBay return preferences.
- Give us a default instruction for each condition: unopened, opened but complete, used, damaged.
- Tell us what “sellable” means for your products. A crushed box matters for some items and not for others.
- Answer the buyer and decide the refund yourself. We handle the item only.
Related pages
- Read
eBay’s U.S. return address rule
The three return options eBay asks for when you ship from the U.S. and your return address is abroad.
- Read
The eBay rules that apply to stock held in a U.S. warehouse.
- Read
Your products are stored at one U.S. address, SKU by SKU, with a count for each.